Return & Exchange Policy – PowerLeaf

Effective Date: [Insert Date]
Thank you for shopping with PowerLeaf. We are committed to your satisfaction and take pride in offering high-quality herbal skincare and personal care products. If you’re not completely happy with your purchase, we’re here to help.

✅ Eligibility for Return & Exchange

We accept returns or exchanges under the following conditions:

• The product is unused, unopened, and in its original packaging.

• The request is made within 7 days of receiving the product.

• The item was purchased directly from our official website: www.powerleafmoringa.com.

• The product was damaged, defective, or incorrect upon delivery.

🚫 Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare, haircare, or ingestible products.

• Items purchased during sales, promotions, or bundled offers (unless defective).

• Customized or personalized products.

🔁 How to Request a Return or Exchange

To initiate a return or exchange:

1. Email us at [insert your support email] with the following:

   • Order number

   • Product name

   • Reason for return

   • Photo evidence (for damaged or incorrect items)

2. Once approved, we’ll guide you through the return process.

3. Customers are responsible for return shipping costs unless the return is due to our error (damaged/wrong item).

💳 Refunds

• Upon receiving and inspecting the returned item, we will issue a refund within 7–10 business days.

• Refunds will be processed to the original payment method used at the time of purchase.

• Shipping and handling charges are non-refundable.

📦 Exchange Process

• Exchanges are subject to stock availability.

• If your preferred replacement is not available, you may opt for a refund or store credit.

📌 Need Help?

We’re here to assist you at every step.
📧 Email: [insert your support email]
📞 Call/WhatsApp: [insert your contact number]